FAQ - Frequently Asked Questions

Do you have a question about our Food Tools, an order or our service? You'll likely find the answer in our "FAQ". If the answer to your questions isn't there, please contact our Customer Service Department!

 

Orders, deliveries and returns

A product I want to order isn't in stock. What now?
Click on "Keep me updated" on the product page. As soon as the Food Tool is available again we will let you know by email.

When will my order be delivered?
This depends on a lot of different things, including the day and time you place your order, the country to which your order is being sent and how busy our freight forwarders are. You can find more details on our Deliveries page.

Which payment methods can I use?
Paying online in our webshop is easy and secure. We accept various payment methods. All payments go through a secure Mollie connection. When checking out you can choose one of the following payment methods: IDEAL, credit card, Klarna, Paypal and Bancontact. You can find more details on our Payments page.

How can I apply a discount code?
You can enter one discount code per order when you check out. Go to your shopping cart and enter the discount code in the appropriate field when checking out. The discount will be calculated and applied after activation. Please do this before you complete your purchase, as the discount cannot be applied after you've checked out.

Can I place my order over the phone?
No, unfortunately this is not possible. Should you experience problems when placing your order online, please contact our Customer Service Department. You can find the contact details for our Customer Service Department on our Contact page.

The product I received is not what I ordered. What now?
Something has gone wrong with your order. In this case, please contact our Customer Service Department. Send an email to support@boska.com stating your order number, name, phone number and a photo of the product. We will contact you as soon as possible to find a suitable solution to the problem together.

The product I received is not complete/is damaged. What now?
Something went wrong at the warehouse or during shipping. In this case, please contact our Customer Service Department. Send an email to support@boska.com stating your order number, name, phone number and a photo of the product. We will contact you as soon as possible to find a suitable solution to the problem together.

Can I return my online purchase?
Food Tools can be returned free of charge up to 30 days after you receive them. However, the products and packages have to be undamaged. You can find more details about the options on the Returns page.

Warranty and repair

Where can I register my product for a 10-year warranty?
You can register your new Food Tool using this registration form. This way you will be sure to get the 10-year warranty. You can also simultaneously register to receive information about "members only discounts" and relevant BOSKA products (optional).

My product is broken/damaged. I would like to claim my warranty.
Complete the warranty claim form, describing the defect or damage. We will contact you within a few days to find a suitable solution to the problem together.

How can I know if my broken product is eligible for a warranty?
When used correctly, your BOSKA Food Tool should work properly for 10 years. If your product malfunctions during these 10 years, you can contact us and file a warranty claim. You can find more details about this on the Warranty page.

Food Tools - Fondue Sets

On what type of stove or heat source can I use my fondue pot?
This is different for each fondue set/fondue pot.
  • Standard cheese fondue sets: For every cheese fondue set the text on the product page states the type of stove or other heat source you can use with the pot. All our pots are suitable for use on the gas stove in any case.
  • Tapas fondue sets: These compact, square cheese fondue pots are suitable for use in the microwave.
  • Chocolate fondue sets: The two ceramic pots are microwave-safe.
  • Cheese Bakers: This ceramic dish can be used in the microwave or oven.


Which fondue set is most suitable for induction stoves?
Each fondue set has a product description that states the type of stove you can use with the pot. Currently, the Fondue Set Pro S, Fondue Set Pro, Fondue Set Pro L and the Cheese Fondue Set Party Pro are suitable for use with induction stoves.

Can I buy a fondue pot separately?
No problem! Check out our range of Fondue pots and accessories.

What can I use to fill up the fondue burner?
That depends on the type of BOSKA fondue burner you have. A fondue burner without fuel comes standard with our fondue sets. You can use the fondue burner in three different ways:

1. With a fire gel.
2. With a liquid fuel such as methylated spirit.
3. With a fuel paste in a ready-to-use container.

Did you purchase our Fondue Fuel Safe & Disposable? Then you don't need to add any additional fuel because these burners are pre-filled.

Food Tools - Other

Which cheese slicer should I use for which type of cheese?
Every cheese slicer has the right characteristics for slicing a specific type of cheese. The main criterion is the cheese's hardness. Some cheese slicers are suitable for multiple types of cheese and others are made specially for one cheese type. So check out our slicers for young cheese, mature cheese, aged cheese and Parmesan cheese.

Which cheese knife do I use for which cheese?
We have different types of cheese knives that you can find in multiple collections. Every type of cheese knife has the right properties for optimally cutting a specific type of cheese. A Cheese Knife Soft, for example, is suitable for soft cheeses such as Brie and mozzarella. This Cheese Knives blog has more details about types of cheese knives and their associated cheeses.

What does BSF™ mean?
A number of our Food Tools have undergone a special BSF™ treatment, thereby ensuring the best non-stick cutting, slicing and grating experience. BSF™ is a chemical-free, non-stick surface that never wears. This means that the knife, slicer or grater will remain in perfect condition for its entire product life cycle.

How can I best take care of my wooden boards?
With the right type of care, your wooden board will last you for years. Always wash it by hand and let it dry upright. Spray the board regularly to protect it against splitting, staining and absorbing odors. Go to the Cleaning Boards page to see exactly how to do this.

The wire of my Petit Paris, Wire Slicer Monaco + or Cheese Slicer with Wire Slicer Monaco+ is broken. What now?
You can easily replace the broken wire with a new one. The Petit Paris comes standard with 3 replacement wires. You can also buy replacement wires for the Petit Paris in packages of 10. Replacement wires for the Wire Slicer Monaco+ and for the Cheese Slicer with Wire Slicer Monaco+ are also available online in packages of 3. Watch this instructional video to see how to replace the wire of these two Food Tools.

A product I saw somewhere is not available in your webshop. How is this possible?
If a Food Tool is featured in our webshop but is not available, then it is likely out of stock. In this case, please click on "Keep me updated" to receive an email as soon as the product is back in stock. Has the product disappeared entirely from our webshop? That means the product is no longer part of our product range and will not return to the webshop either. We recommend you purchase the Food Tool at the location where you saw it.

Inspiration

Does BOSKA have recipes for the various products?
Our webshop has a variety of tasty and suprising recipes for your Food Tools. These are great for both beginning cooks as well as experienced home chefs. So check out our Recipes page for some inspiration.

How do I create a cheese board?
Creating a delicious cheese board doesn't have to be difficult at all. Anyone can do it! And certainly if you use one of our serving boards to present the cheese. Check out our Create a Cheese Board page for more details about how you can easily do this yourself.

What are the advantages of the BOSKA Club?
A membership to the BOSKA Club is entirely free. All you need to do is register using this registration form. This way you will receive more information every month about "members only discounts" and relevant BOSKA products, seasonal inspiration and delicious recipes.